Refund policy
Our Guarantee
At Don't Shrink. GET STRONG.™, we stand behind what we create. Every piece is made with intention, and we want you to feel great wearing and using it. If something isn’t right, we’re here to help.
Returns & Exchanges
Because each DSGS piece is made to order specifically for you, we are unable to offer refunds for changes of mind, fit, sizing, or fabric preference. However, we understand that sometimes a piece simply isn’t the right fit once you try it on.
Eligible unworn, unwashed items may be returned within 14 days of delivery for an exchange or store credit.
Exchanges may be made for a different size or a different item of equal or lesser value. If the replacement item is of lesser value, the remaining balance will be issued as store credit. Items must be returned in their original condition, unworn and unwashed. Customers are responsible for return shipping costs for exchanges and store-credit returns.
For size exchanges, once we receive and approve your returned item, we’ll arrange for the requested replacement size. Because our pieces are made to order, replacement items will require the same production time as a new order.
If you’re unsure about sizing, fit, fabric, or any product details before ordering, please reach out to us. We’re always happy to help you choose the piece and size that will work best for you.
Damaged, Defective or Incorrect Items
We take great care in everything we create, and we know how disappointing it can be when something doesn’t arrive the way it should.
If your order arrives damaged, defective, has a printing or quality issue, or you receive an incorrect item, we’ll make it right. No questions, no runaround.
Please contact us within 7 days of delivery with your order number and clear photos of the issue. Once we’ve reviewed your request, we’ll arrange a replacement or refund at no additional cost to you, including any applicable shipping costs.
Your experience here matters to us. If something went wrong, we want to know about it, and we want to fix it.
Store Credits & Refunds
Store credits for eligible returns will be issued once the returned item has been received and approved.
Approved refunds for damaged, defective, or incorrect items will be issued to your original form of payment. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item.
Items That Cannot Be Returned or Exchanged
We are unable to accept items that have been worn, washed, altered, damaged after delivery, or returned outside the applicable return window.
Items marked as final sale are also not eligible for return, exchange, or store credit unless they arrive damaged, defective, or incorrect.
Need Help?
If you have any questions about your order, or want help choosing a size, fit, or fabric before purchasing, reach out through our contact form.
We’ll work with you to make sure your experience reflects the standard we care about.
